tvaji FAQ Centre

After logging in to tvaji, go to the Sportsbook section to find markets for BPL and international cricket matches. Pick your preferred match, click on any betting market, enter the amount on the bet slip, and confirm. If your account has enough balance, the bet will be accepted immediately. Note: the markets shown are always active, and you can place bets before the match starts.

Yes, tvaji offers live in-play betting. Odds update in real time while the match is in progress, and you can place a bet at any moment. For example, in a Bangladesh vs India match you can bet on the winner market after the powerplay is over. In-play odds change quickly, so take a little extra care when making decisions.

An accumulator bet combines multiple selections on a single slip. If all selections are correct, each set of odds is multiplied together, making the total payout much higher. At tvaji you can add different matches to the same slip to build an accumulator. However, if even one selection is wrong the entire bet loses, so it is important to understand the risk before you place it.

If a match is abandoned or declared no-result due to rain or any other reason, tvaji generally refunds the full stake. For accumulators, the cancelled leg is removed and the remaining selections are settled as usual. Specific rules may vary by market, so check the Terms and Conditions page or contact support for settlement details.

Decimal odds work on a simple formula: stake × odds = total return. For example, if you place a ৳100 bet at odds of 2.50, you receive ৳250 if you win (including your original stake). Odds below 1.00 are generally not worth betting on. The higher the odds, the greater the risk — and the greater the potential reward.

The tvaji support team can assist in both Bengali and English. Our agents are fully fluent in Bengali, keeping Bangladeshi players in mind, so language will never be a barrier. Feel free to reach out in whichever language you are most comfortable with.

The tvaji support team is active 24 hours a day, 7 days a week — no breaks on holidays or at night. You can reach us by live chat or email at any time in Bangladesh Standard Time (BST) and expect a quick response.

Having the following details ready before contacting support helps resolve issues faster: your registered email address or username, a brief description of the problem, the date and time the issue occurred, and — if it relates to a deposit or withdrawal — the transaction ID or amount. This allows the agent to verify your account quickly.

tvaji offers two support channels. First, live chat — the fastest option, available directly on the site for immediate help. Second, email — if your issue is complex or you need to send documents, write to [email protected]. Both channels are available in Bengali and English.

The wagering requirement on the tvaji welcome bonus is 20 times the bonus amount — not the deposit amount. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus; to withdraw that bonus you must wager ৳1,000 × 20 = ৳20,000. Your deposited funds have no wagering requirement; it applies only to the bonus portion.

Most slots and casino games available at tvaji contribute to bonus wagering. However, the contribution rate may differ for specific games or game categories. Check the bonus Terms and Conditions for the exact list, or ask via live chat — an agent can give you details for a specific game.

To receive the welcome bonus, keep the bonus option active when making your first deposit after opening an account. Deposit a minimum of ৳500 and tvaji will add a matching bonus to your account — up to ৳15,000. So if you deposit ৳1,000 you receive a ৳1,000 bonus and can start with ৳2,000 in total.

No, the welcome bonus is available once per account and applies only to the first deposit. If the same person attempts to claim the bonus by opening multiple accounts, tvaji reserves the right to detect this and close those accounts. There are various other promotions and VIP benefits available for regular players.

Yes, if a bonus is still active you can contact support to request cancellation. However, cancelling the bonus will also void any winnings generated from it. If wagering has already begun, the cancellation rules may differ slightly — ask via live chat to confirm.

Yes, you can log in to tvaji from any device — smartphone, tablet, or computer. When logging in from a new device for the first time, additional verification may be required for security purposes. Keep your registered email and password handy, and contact support if you run into any issues.

To register at tvaji you need a valid email address, a strong password, and basic personal details (name, date of birth, phone number). Please note that tvaji is for players aged 21 and above only. Each person may open only one account.

To update personal information, go to the Account Settings page and edit the details you want to change. Some sensitive changes may require identity verification. If you cannot make the change from the Settings page, contact support — they can help you securely.

Click the "Forgot password?" option on the login page and enter your registered email. A password reset link will be sent to that email shortly. The link is valid for a limited time, so set a new password as soon as you receive it. If you do not see the email, check your spam folder or contact support.

Log in to tvaji and go to the Cashier or Deposit section. Select bKash as the payment method and enter the amount (minimum ৳500). Send money from your bKash app to the tvaji bKash number shown on screen. Enter the transaction ID in the form — your account will usually be credited within a short time.

tvaji supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla, BRAC, or Islami Bank can be used. The minimum deposit amount is the same for all methods — ৳500.

Most deposits are credited instantly, but occasionally there may be a short delay. First, confirm that the transaction was successful in your bKash/Nagad/Rocket app. If it shows as successful but hasn't appeared in your account, contact support via live chat with the transaction ID and time — they will resolve it quickly.

tvaji does not add any extra fees of its own for deposits or withdrawals. However, the mobile banking service you use (bKash, Nagad, Rocket, or Upay) may apply its own transaction charges. Contact the relevant payment provider for details on those charges.

Withdrawal requests on tvaji are usually processed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. Once a withdrawal is approved, the funds will reach you via your chosen method (bKash, Nagad, Rocket, Upay, or bank transfer). If there is an unusual delay, please contact support.